Flashback Friday – Recipe for Disappointment

Flashback Friday

The following originally appeared on 7/21/08 at Exit 51.

Recipe for Disappointment


1 broken gas clothes dryer

1 automated appointment service

1 outsourced call center

4 phone calls

1 Friday afternoon

Take the product manual from the broken gas dryer in your basement and locate the toll free service number. Start with one phone call to the automated appointment scheduler. Make an appointment for that afternoon.  Wait three hours to rise. Add remaining phone calls to outsourced call center, one at a time, until frothy. Be sure to mix in a generous pinch of language barrier. Stir well.

Tasting Note: A side of bitter resentment makes a wonderful finishing touch.

9 thoughts on “Flashback Friday – Recipe for Disappointment

  1. Kitch, this experience made me decide to cancel a credit account I’d had for nearly 20 years. And I’ve never bought another single thing from this merchant since then.

    So maybe that bitter finish lingers a while longer than I expected.

  2. I’ve had similar experiences with other companies. They’re infuriating. Or how about when you call whatever company and get put on hold for twenty minutes?

    1. I willingly sat on hold for about 40 minutes because I was told that a supervisor was not available to speak with me. I hate being “that” customer but I was outraged by the lack of service and was determined to resolve the situation to my satisfaction. At that point, it was to my satisfaction to terminate my relationship with this company. And that’s exactly what I did.

  3. Sweetie, I work in Customer Service, so I’m gettin’ calls like yours all day every day. Only diff is that we are not outsourced, and are here for your customer satisfaction, in good ole’ DFW, TX. You have no idea how many people are shocked that I actually speak english and can “Really” find a solution to their issues or an answer that they can use. If I could help you, I would, simply because you give me hours of pleasure, reading and cooking your yummy surprises. I, for one, am glad I found you and TKW out here in the blogosphere. I wish to apologize for all the other idiots. My solution for your dryer…”Get a bigger hammer”…
    Is there anything else I can do for you today? verywell, you have a wonderful day, bye bye…….

    1. Papa Guy, I wish you were here right now so I could give you a ginormous hug…and a caramel apple muffin. Your kind words absolutely made my day. It is incredible how computers allow us to connect with folks hither and yon and build our own little communities. Thanks for following along with my misadventures.

      Can I just say how I miss the days of calling a company and getting a real person to answer the phone? Not a maze of voiceprompts and entering account numbers and talking to someone in a different hemisphere. Thank you for keeping customer service alive.

    1. Anna, this was definitely not a good time. But on the upside, I found a local repair company who I’ve used ever since. Turns out the problem was a penny caught in the drum of our clothes dryer.

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